Privacy Policy

Luna Designs Studio Pty Ltd

ACN: 676 483 221

Luna Designs Studio Pty Ltd (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

This Privacy Policy explains how we collect, use, store, and disclose your personal information when you interact with our website, services, and digital platforms.

1. What Personal Information We Collect

We may collect the following personal information:

• Full name

• Email address

• Phone number

• Business or billing address

• Payment and transaction details (via third-party processors)

• Social media handles and account access (for social media management clients)

• Website or brand data shared for content creation

• IP address and browsing data when you visit our site

2. How We Collect Information

We collect information when you:

• Contact us via email or website forms

• Book a service or submit a payment

• Subscribe to our newsletter or membership program

• Provide login details for social platforms (where applicable)

• Interact with us on social media or through digital campaigns

• Participate in a coaching or mentorship program

3. Why We Collect Personal Information

We collect your personal information to:

• Deliver our services to you (content creation, coaching, social media management)

• Manage bookings, payments, and client communication

• Provide updates, marketing materials, and newsletters (with your consent)

• Improve user experience and website functionality

• Comply with legal obligations

4. How We Use and Disclose Your Information

We use your personal information for the purposes above and may disclose it to:

• Trusted third-party service providers (e.g., payment processors, scheduling tools, analytics platforms, content creation software)

• Subcontractors engaged to support your project (bound by confidentiality)

• Legal or regulatory bodies if required by law

We will never sell, rent, or trade your personal information.

5. Storage and Security

We store your information securely using reputable platforms and take reasonable steps to protect it from misuse, loss, or unauthorised access.

However:

• Luna Designs Studio is not liable for breaches or security failures on third-party platforms outside our direct control.

• No digital system is 100% secure, and you acknowledge this risk when sharing data online.

6. Cookies and Analytics

Our website uses cookies to enhance user experience and track performance. You may disable cookies in your browser settings, although some features may not function correctly.

We use tools such as Google Analytics to collect anonymised website interaction data.

7. Access, Updates, and Your Rights

You have the right to:

• Request access to the personal data we hold

• Correct inaccurate information

• Withdraw consent or unsubscribe from communications

• Request deletion of your personal data (unless legally required to retain it)

For all requests, contact: [email protected]

8. Third-Party Links

Our website may include links to external websites or platforms.

We are not responsible for the privacy practices or content of third-party sites.

9. Policy Updates

We may update this Privacy Policy from time to time. The latest version will always appear on our website.

Continued use of our services means you accept the current version.

10. Children’s Privacy

Our services are not intended for individuals under 18.

We do not knowingly collect personal information from children. If we become aware of such data, we will delete it.

11. Data Retention

We retain personal information only as long as necessary to:

• Provide services

• Meet legal obligations

• Resolve disputes

Once no longer needed, information is securely deleted or de-identified.

12. International Data Transfers

Some third-party service providers may store or process data outside Australia.

By using our services, you consent to the transfer of your information to locations that may not offer the same level of data protection as Australia.

13. Use of International Contractors

We may engage contractors or virtual assistants located outside Australia. They may access personal information solely to support business operations and are bound by confidentiality agreements.

While we take reasonable steps to ensure international data handling aligns with the Australian Privacy Principles, you acknowledge that:

• International data may be subject to different laws

• Luna Designs Studio is not liable for unauthorised access, breaches, or misuse occurring outside our control or jurisdiction

14. Contact Us

If you have any questions about this Privacy Policy or how we manage your personal information, contact:

Luna Designs Studio Pty Ltd

Email: [email protected]

Website: https://lunadesigns.studio